Customer Snippet
By Chris Crosby | March 31st, 2005 | Category: Analytics, Business intelligence, Call Center, Cisco Unified Intelligence Suite, Latigent, Reporting |It’s not often that we stop and smell the roses, so to speak, and look at some of the individual impacts that our call center solutions have had in our customers’ environment. So I thought I would start to share a few snippets that we hear from our customers.
I received a phone call yesterday from the WFM guru at one of our Call Center Outsourcing installations. He was ecstatic because the new feature we added into BlueVue for excel integration has reduced the time it takes him to compile a daily report from 2 hours to 45 seconds. That means he has 10 hours back in his week to focus on analyzing data, instead of generating it.
