The dust is far from settling on the 2.0 uprising, but I thought it time to take the water wings off and dive into the deep end. As some of you know, I’m the CEO/Owner of the Business Intelligence Software company Latigent. We provide ETL and Reporting/Analytics/Dashboard software primarily to the Call Center space. I spend a great deal of time watching market trends and understanding what things like AJAX and Open Source mean to our ever changing industry.