Studies show that if you take notes during seminars, lectures, conversations, training classes, etc. you are more likely to retain the information. Even if you never look at the notes again…
Obviously reviewing your notes later increases retention even more. So next time you are on the phone with a prospect, customer or colleague, take notes about the conversation.
Even better, record any relevant information in your CRM database to share with the rest of the team. Keep detailed notes about your key contacts as well. The more you learn about people the better relationships you build.
-Chris
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