#26-Reports Inventory
By Chris Crosby | November 24th, 2006 | Category: Analytics, Business, Business intelligence, Call Center, Latigent, Management, Reporting |Heres one of the first steps in starting your company’s Business Intelligence strategy: Take an Inventory of all of the reports that get distributed throughout your organization, and who they go to. Next to each report put how many man hours are required to generate that report. This should be an eye opening experience.
Look for reports that can be simplified, consolidated, or completely eliminated.
Also go through your vendor’s reporting tools, such as your ACD, WFM, QA, etc. Odds are there is a long list of "Custom" Reports; many of which are redundant and due to their custom nature may render inconsistent data. This can be frustrating and confusing to your end users. Go through and eliminate unnecessary templates. This will ensure everyone has access to consistent data.
By taking these simple steps and streamlining report access, you will save your staff a great deal of time and annoyance.
-Chris
