From the monthly archives: February 2007
Newsflash: Every report on the planet has one thing in common; TOO MUCH DATA! As a leader in the Call Center Performance Management and Business Intelligence space, we see A LOT of reports. Some of them are good, and most of them are not so good. In fact, we evaluate and design so many reports that people [...]
Continue Reading →In case you missed it, Verint made an unexpected play last week to acquire Witness. It’s safe to say that when most of us heard the news we paused for a moment and thought to ourselves, “HUH?” Over the course of the last week I’ve had no less than a dozen conversations with industry analysts and vets speculating the why’s [...]
Continue Reading →Ok pardon the bad pun in the title, but I couldn’t resist… As I mentioned in my first post about politics 2.0, this is not a political blog, however I have taken a certain fascination with how the Internet and the “web 2.0 phenomenon” is going to shape the 2008 elections. As such, I will be discussing [...]
Continue Reading →“Open Source” and “Software as a Service” (SaaS) are big buzzwords these days. And rightfully so. Both are viable approaches to mitigating the often high cost of software and infrastructure. However, to date these two approaches have largely existed separately. There are a few exceptions to this, such as SugarCRM who offers their software with both the ability to download the open source version or pay [...]
Continue Reading →Yesterday’s post about MyWorkLight and unlocking enterprise content via RSS generated a great deal of interest. A couple of the emails I received made me take a step back and look at the Latigent product offering with a fresh set of goggles. As I’ve mentioned before, BlueVue has an integrated RSS Reader in it, not a very good [...]
Continue Reading →I want to share with everyone a press release I read last week about a new RSS tool taking aim at the enterprise. Typical Enterprise RSS applications, such as Newsgator, specialize in aggregating traditional RSS content and puking it out to different groups of users in an organization. However, MyWorkLight is striving to make content from enterprise applications available for consumption [...]
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