Comments on: cisco, social networks & the next generation contact center http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/ Thu, 15 Sep 2011 16:07:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Cisco’s Social Networking for Business — Jason Kolb dot Com http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/comment-page-1/#comment-1102 Cisco’s Social Networking for Business — Jason Kolb dot Com Thu, 12 May 2011 00:19:44 +0000 http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/#comment-1102 [...] Chris thinks that they’re planning to offer social networks to their customers as an extension of online user forums, as part of an integrated offering to help defray customer service costs by deflecting calls from the contact center.  This could be part of the reason, but social networks are typically more about user-generated content and less about pushing content to the user.  So here are my thoughts on the subject. [...] [...] Chris thinks that they’re planning to offer social networks to their customers as an extension of online user forums, as part of an integrated offering to help defray customer service costs by deflecting calls from the contact center.  This could be part of the reason, but social networks are typically more about user-generated content and less about pushing content to the user.  So here are my thoughts on the subject. [...]

]]> By: Jesse Tayler http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/comment-page-1/#comment-551 Jesse Tayler Wed, 09 Jan 2008 18:34:17 +0000 http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/#comment-551 Once you have the social graph modeling your enterprise - each department, region and special interest - then you have the perfect foundation for internal and external collaboration. CISCO at least understands that potential and knows that these junky "free" services are not providing the kind of quality that brands of value would accept. I'm just not sure CISCO is the brand that people expect to bring them a quality branded network solution for business. We'll see! Once you have the social graph modeling your enterprise – each department, region and special interest – then you have the perfect foundation for internal and external collaboration.

CISCO at least understands that potential and knows that these junky “free” services are not providing the kind of quality that brands of value would accept.

I’m just not sure CISCO is the brand that people expect to bring them a quality branded network solution for business.

We’ll see!

]]> By: Todd Cotharin http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/comment-page-1/#comment-74 Todd Cotharin Wed, 09 May 2007 15:18:26 +0000 http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/#comment-74 I think collaboration is clearly a trend that smart software companies need to have their eyes on. People have spoken through their utilization of these social networking environments and collaboration is key. Why wouldn't we look to integrate these components into our solutions? I think collaboration is clearly a trend that smart software companies need to have their eyes on. People have spoken through their utilization of these social networking environments and collaboration is key.

Why wouldn’t we look to integrate these components into our solutions?

]]> By: rob http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/comment-page-1/#comment-39 rob Mon, 19 Mar 2007 15:55:00 +0000 http://chriscrosby.net/blog/2007/03/06/cisco-social-networks-the-next-generation-contact-center/#comment-39 Chris, do you see your company building out the reporting solution you offer now to work with other third party applications like CRM packages or sales packages? Seems like you only offer solutions that incorporate call center data only today. Chris,
do you see your company building out the reporting solution you offer now to work with other third party applications like CRM packages or sales packages? Seems like you only offer solutions that incorporate call center data only today.

]]>