From the monthly archives: March 2008
Last fall I participated again in the ICCM Canada Keynote Panel: 60 Ideas in 60 Minutes moderated by Paul Stockford from Saddletree Research. Dave Butler over at NACC recorded the session and has been distributing the ideas presented in his monthly newsletter. I keep promising him that I’ll expand one of mine into an article [...]
Continue Reading →I’m sure most of you saw that Barack Obama raised a record $55 million in the month of February, so I won’t regurgitate old news here. But what I find more interesting than the jaw dropping dollar amount, is how much of the fundraising activity is happening relatively under the radar. Yesterday his campaign made [...]
Continue Reading →I came across a clever demonstration of Analytics from a Business Intelligence software provider called QlikView, and thought it worth sharing. Note- In an indirect way, Latigent competed with QlikView and I always admired their clever marketing campaigns. In this application of their analytics tool, they dumped radio airplay data from MediaGuide.com into an OLAP [...]
Continue Reading →I recently realized that February 13th, 2007 was the 17th anniversary of my first day on the job as an outbound telemarketer. That means I’ve officially been in contact centers for more than half my life. Scary, I know. What’s even scarier is that some people reading this blog probably remember that shy, scrawny kid [...]
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