Comments on: The More Things Change… http://chriscrosby.net/blog/2008/03/03/the-more-things-change/ Be the Change Tue, 31 Aug 2010 15:02:20 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Scott Weidert http://chriscrosby.net/blog/2008/03/03/the-more-things-change/comment-page-1/#comment-657 Scott Weidert Thu, 17 Apr 2008 18:22:37 +0000 http://chriscrosby.net/blog/2008/03/03/the-more-things-change/#comment-657 Cititravel, CitiShopper and Safecard. Unfortunately I remember it all too well. What a long way our industry has come. Yet, in the end, it all comes back to the same thing, the connection (no pun intended) with the customer. Remember the "tickle" call back cards? Cititravel, CitiShopper and Safecard. Unfortunately I remember it all too well. What a long way our industry has come. Yet, in the end, it all comes back to the same thing, the connection (no pun intended) with the customer.

Remember the “tickle” call back cards?

]]> By: Mike Lepore http://chriscrosby.net/blog/2008/03/03/the-more-things-change/comment-page-1/#comment-603 Mike Lepore Tue, 04 Mar 2008 00:59:39 +0000 http://chriscrosby.net/blog/2008/03/03/the-more-things-change/#comment-603 Wow. Thats really funny. When I was 16 (in 1991) I also worked in an outbound call center. We did the same thing (although I may have been a bit more irritating - selling replacement windows). Dialed numbers manually, and having a supervisor perform a manual callback. I really didn't stay in call centers (although I went to one of the first florist 800 numbers for a while doing inbound customer service) - but I'm back now. It was a heck of a way to earn some extra money. Funny how things come full circle. Mike Wow.

Thats really funny. When I was 16 (in 1991) I also worked in an outbound call center. We did the same thing (although I may have been a bit more irritating – selling replacement windows). Dialed numbers manually, and having a supervisor perform a manual callback. I really didn’t stay in call centers (although I went to one of the first florist 800 numbers for a while doing inbound customer service) – but I’m back now.

It was a heck of a way to earn some extra money. Funny how things come full circle.

Mike

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