From the monthly archives: December 2008
I just read the article Asia’s Call Center Woe’s that discusses an Asia-Pacific consumer survey about customer service. The thesis isn’t a new one: Customer Care matters now more than ever; if your consumers aren’t happy with the customer service you are providing, they will switch to your competitor. What struck me though is what [...]
Continue Reading →There’s an urban legend that during the dotcom melt down in 2001 Siebel experienced several quarters where they shipped more CRM seat licenses than what they actually sold. The first question that should come to mind is, “why?”.
Continue Reading →I was chatting with a friend of mine this weekend who is currently in search of a new job. He mentioned that, in addition to applying for specific positions, he has his resume posted on Monster.com in hopes that someone searching for his skill-sets will find it…
…A resume simply boils down into highly targeted and carefully crafted bullet points what I want to relay to you about what I’ve done in my life and how I think it applies to your job posting…
Continue Reading →Additional Sources
