From the monthly archives: March 2009
Some random musing on some things we need to be thinking about and mantras we need to depart from in order to move call centers forward. Call it too much caffeine on a Monday night… Soon a Contact Center won’t have a “center” at all We’ve moved from “Calls” to “Contacts”; “Interactions” is the next [...]
Continue Reading →Subscribe
Twitter Feed
- It's been awhile since we've seen @johnboehner cry.The holidays and @BarackObama taking him to the mat on the tax bill outta do the trick... 2011-12-23
- have decided that I spend way too much of my life thinking about forward compatibility. 2011-12-23
- Having Latigent flashbacks today of the ups and downs of start-up mode with @jasonkolb 2011-12-23
- Growth Diagnostics on a Sunday morning rocks, right? http://t.co/J0DsqfB2 2011-12-11
- More updates...
