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Your Social Media Presence as the Tie Breaker for Prospective Customers

On September 15, 2011 By

So its official, after months of agonizing over which SaSS Recurring Billing platform to launch our new product with, I have chosen Chargify over Recurly. While I researched and compared features and costs based on my business requirements, the decision actually came down to something else – their social presence. At the end of my [...]

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CGI America: Pregame

On June 23, 2011 By

Next week, members from the private sector, NGOs and State/Local Governments will convene in Chicago for the first ever Clinton Global Initiative (CGI) America event. CGI America is built on the success of Clinton Global Initiative and is focused on one overarching theme: economic recovery and job growth. Apparently, this event was initiated as a [...]

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Achieving the Status Quo

On November 30, 2009 By

One reason I love the Call Center world is that it breeds into you a passion for goal attainment. Everyday when you walk in the door you have a clearly defined set of short-term and long range objectives that must be met. You come in every morning, review your plan over a cup of coffee, [...]

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It’s Time to Deliver

On December 17, 2008 By

There’s an urban legend that during the dotcom melt down in 2001 Siebel experienced several quarters where they shipped more CRM seat licenses than what they actually sold. The first question that should come to mind is, “why?”.

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Your Resume, Your Blog, Your Personal Brand and Your Next Job

On December 3, 2008 By

I was chatting with a friend of mine this weekend who is currently in search of a new job. He mentioned that, in addition to applying for specific positions, he has his resume posted on Monster.com in hopes that someone searching for his skill-sets will find it…

…A resume simply boils down into highly targeted and carefully crafted bullet points what I want to relay to you about what I’ve done in my life and how I think it applies to your job posting…

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Square Milk Cartons

On September 25, 2008 By

I heard an interesting podcast the other day that described how Sam’s Club is going to save somewhere north of $20M a year in shipping and cooling costs by changing over to square milk cartons. What struck me about this wasn’t that Walmart is looking for ways to save money, but rather the significant impact [...]

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