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"Management"
I recently finished reading “Bill Snyder: They Said it Couldn’t Be Done” and thought it a noteworthy recommendation. This book is a narrative about one of the greatest turnaround stories in college football told through a personal interview with the man that made it happen. I grew-up in Manhattan,KS (home of K-State) at a time when the wildcats were consistently ranked [...]
Continue Reading →You only have to spend about 30 seconds in any call center on the planet to hear the term Service Level thrown out as a KPI (Key Performance Indicator) for measuring “customer experience” and “accessibility”. I’m going to tell you a little secret about Service Level that the rest of the industry is too afraid to acknowledge: not only is it [...]
Continue Reading →Managing a product’s development lifecycle is like constantly walking a balance beam. Fall off the beam, and on one side you get eaten by customers and prospects desiring new features and functionality; the other side your oh-so-precious resources to get it all done and the associated costs. In a fast paced software company, it can [...]
Continue Reading →Well I’m a little overdue in my book review of Jeffrey Gitomer’s Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships, but I thought since he released his new book today Little Gold Book of YES! Attitude: How to Find, Build and Keep a YES! Attitude for a Lifetime of SUCCESS, I [...]
Continue Reading →Heres one of the first steps in starting your company’s Business Intelligence strategy: Take an Inventory of all of the reports that get distributed throughout your organization, and who they go to. Next to each report put how many man hours are required to generate that report. This should be an eye opening experience. Look [...]
Continue Reading →The last decade of my life has been spent more or less “on the road”. The companies I have worked for, and most recently the one I own, have taken me to every corner of this country and most places in between; and I have accumulated more Marriott points than I’ve had vacation time to [...]
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