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Some of you know my disdain for the use of massive Excel files and what I call the “shotgun blast” approach to reporting. However, since they are a necessary evil in most environments today, I thought I’d point out how you can leverage Cisco Unified Intelligence Suite (CUIS) to automate them. One of the major [...]
Continue Reading →It’s not often that we stop and smell the roses, so to speak, and look at some of the individual impacts that our call center solutions have had in our customers’ environment. So I thought I would start to share a few snippets that we hear from our customers. I received a phone call yesterday [...]
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