http://chriscrosby.net/blog Be the Change Mon, 30 Aug 2010 16:37:51 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 http://chriscrosby.net/blog/2010/08/30/rethinking-the-relationship/ http://chriscrosby.net/blog/2010/08/30/rethinking-the-relationship/#comments Mon, 30 Aug 2010 16:35:41 +0000 Chris Crosby http://chriscrosby.net/blog/?p=389 http://chriscrosby.net/blog/2010/08/30/rethinking-the-relationship/feed/ 3 http://chriscrosby.net/blog/2009/11/30/achieving-the-status-quo/ http://chriscrosby.net/blog/2009/11/30/achieving-the-status-quo/#comments Mon, 30 Nov 2009 17:58:58 +0000 Chris Crosby http://chriscrosby.net/blog/2009/11/30/achieving-the-status-quo/ http://chriscrosby.net/blog/2009/11/30/achieving-the-status-quo/feed/ 2 http://chriscrosby.net/blog/2009/04/01/agent-occupancy-and-churn/ http://chriscrosby.net/blog/2009/04/01/agent-occupancy-and-churn/#comments Wed, 01 Apr 2009 15:30:33 +0000 Chris Crosby http://chriscrosby.net/blog/2009/04/01/extrapolating-agent-occupancy-part-1/ http://chriscrosby.net/blog/2009/04/01/agent-occupancy-and-churn/feed/ 1 http://chriscrosby.net/blog/2009/03/10/10-things-we-need-to-be-thinking-about-in-contact-centers/ http://chriscrosby.net/blog/2009/03/10/10-things-we-need-to-be-thinking-about-in-contact-centers/#comments Tue, 10 Mar 2009 02:32:52 +0000 Chris Crosby http://chriscrosby.net/blog/2009/03/10/10-things-we-need-to-be-thinking-about-in-contact-centers/ http://chriscrosby.net/blog/2009/03/10/10-things-we-need-to-be-thinking-about-in-contact-centers/feed/ 2 http://chriscrosby.net/blog/2008/12/23/culture-and-the-customer-experience/ http://chriscrosby.net/blog/2008/12/23/culture-and-the-customer-experience/#comments Tue, 23 Dec 2008 15:36:13 +0000 Chris Crosby http://chriscrosby.net/blog/2008/12/23/culture-and-the-customer-experience/ http://chriscrosby.net/blog/2008/12/23/culture-and-the-customer-experience/feed/ 0 http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/ http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/#comments Mon, 24 Nov 2008 19:41:52 +0000 Chris Crosby http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/ http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/feed/ 0 http://chriscrosby.net/blog/2008/06/25/speech/ http://chriscrosby.net/blog/2008/06/25/speech/#comments Wed, 25 Jun 2008 02:03:13 +0000 Chris Crosby http://chriscrosby.net/blog/2008/06/25/speech/ http://chriscrosby.net/blog/2008/06/25/speech/feed/ 0 http://chriscrosby.net/blog/2008/06/10/the-heat-index/ http://chriscrosby.net/blog/2008/06/10/the-heat-index/#comments Tue, 10 Jun 2008 12:45:41 +0000 Chris Crosby http://chriscrosby.net/blog/2008/06/10/the-heat-index/ http://chriscrosby.net/blog/2008/06/10/the-heat-index/feed/ 0 http://chriscrosby.net/blog/2008/05/29/service-level-vs-cost-vs-customer-experience/ http://chriscrosby.net/blog/2008/05/29/service-level-vs-cost-vs-customer-experience/#comments Thu, 29 May 2008 14:54:30 +0000 Chris Crosby http://chriscrosby.net/blog/2008/05/29/service-level-vs-cost-vs-customer-experience/ http://chriscrosby.net/blog/2008/05/29/service-level-vs-cost-vs-customer-experience/feed/ 5 http://chriscrosby.net/blog/2008/03/14/taking-out-the-report-garbage/ http://chriscrosby.net/blog/2008/03/14/taking-out-the-report-garbage/#comments Fri, 14 Mar 2008 14:25:41 +0000 Chris Crosby http://chriscrosby.net/blog/2008/03/14/taking-out-the-report-garbage/ http://chriscrosby.net/blog/2008/03/14/taking-out-the-report-garbage/feed/ 0