http://chriscrosby.net/blog Sun, 11 Dec 2011 06:33:26 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/ http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/#comments Mon, 24 Nov 2008 19:41:52 +0000 Chris Crosby http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/ Posted in CUISDatAlchemy

Some of you know my disdain for the use of massive Excel files and what I call the “shotgun blast” approach to reporting. However, since they are a necessary evil in most environments today, I thought I’d point out how you can leverage Cisco Unified Intelligence Suite (CUIS) to automate them. One of the major [...]]]> http://chriscrosby.net/blog/2008/11/24/cisco-unified-intelligence-suite-helps-with-excel-hell/feed/ 0 http://chriscrosby.net/blog/2005/03/31/customer-snippet/ http://chriscrosby.net/blog/2005/03/31/customer-snippet/#comments Thu, 31 Mar 2005 18:55:00 +0000 Chris Crosby http://chriscrosby.net/blog/?p=10 Posted in Call CenterCUISDatAlchemyLatigent

It’s not often that we stop and smell the roses, so to speak, and look at some of the individual impacts that our call center solutions have had in our customers’ environment. So I thought I would start to share a few snippets that we hear from our customers. I received a phone call yesterday [...]]]> http://chriscrosby.net/blog/2005/03/31/customer-snippet/feed/ 0