Currently viewing the category: "DatAlchemy"

My favorite start-up got bought :-(

On July 23, 2010 By

Following on the heels of my post last week about the Google acquisition of MetaWeb, my favorite start-up Ellerdale announced that they’ve been acquired by Flipboard. As a reminder: Ellerdale, founded in 2008, has developed a Web Intelligence technology that applies semantic analysis to large, real-time data streams to extract relevant and valuable information. To [...]

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RE:The Mega Meta Opportunity (and Google buys Metaweb)

On July 16, 2010 By

Well, less than 24 hours after I posted The Mega Meta Opportunity, Google announced their acquisition of Metaweb. Normally this is where I would insert some smirky comment like “damn I’m good”. But admittedly I’d never heard of Metaweb and just got lucky on the timing of the announcement. Instead, I’ll be grateful to Google [...]

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The Mega Meta Opportunity

On July 15, 2010 By

Seth Godin provided a teaser on his blog today about the lurking opportunities with metadata (information about information) that I’d like to expand on: “Many people and organizations are contributing to this mass of data, but few are taking advantage of the opportunity to collate it and present it to people who desperately need it. [...]

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Cisco Unified Intelligence Suite Helps with Excel Hell

On November 24, 2008 By

Some of you know my disdain for the use of massive Excel files and what I call the “shotgun blast” approach to reporting. However, since they are a necessary evil in most environments today, I thought I’d point out how you can leverage Cisco Unified Intelligence Suite (CUIS) to automate them. One of the major [...]

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"Speech"

On June 25, 2008 By

Speech Recognition is about identifying what people are speaking. Speech Analytics is about figuring out what people are saying.     Technorati Tags: Speech Recognition,Speech Analytics,Chris Crosby. Call Center

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Service Level vs. Cost vs. Customer Experience

On May 29, 2008 By

I’m out at a customer site this week and overheard the following conversation from the Workforce Management Team:   The difference in customer experience between 93% Service Level and 100% Service Level is negligible. But the difference in staffing cost to us is huge.   Now, I’ll spare you my full rant about Service Level [...]

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