Currently viewing the category: "Leadership"

How to Get Acquired

On October 11, 2010 By

Yesterday marked the three year anniversary of closing the Cisco/Latigent acquisition, and I thought it a good time to address one of the questions I am constantly asked by those such aspired (as I once was).   “How do I get bought by Google, or Cisco, or Oracle, or…” People approach this question as if [...]

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Since their inception, call centers have been infamous for high turnover (especially in the outsource world). While this is no revolutionary statement, I recently had the realization that by my mid-twenties I had personally fired, or overseen the termination, of over 1,000 people (an average of about 200 people a year). I believe my personal [...]

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Achieving the Status Quo

On November 30, 2009 By

One reason I love the Call Center world is that it breeds into you a passion for goal attainment. Everyday when you walk in the door you have a clearly defined set of short-term and long range objectives that must be met. You come in every morning, review your plan over a cup of coffee, [...]

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Goaling

On October 30, 2009 By

Setting and achieving goals is one of the most misunderstood and undervalued practices in the world. Most people confuse goals with wishes. Goals have passion and motivation as their impetus and force you to develop a strategy to achieve them. A wish is simply a desire to have or do something, but you put no [...]

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No Boundaries

On January 8, 2009 By

Just read a great post from Seth Godin on “Boundaries.” He breaks the handling of obstacles into two basic categories: Rigid boundaries: What do you do when you hit a wall? Do you have a tantrum? Spend countless resources trying to scale the unscalable? Or do you accept reality and put your energy into something [...]

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I was chatting with a friend of mine this weekend who is currently in search of a new job. He mentioned that, in addition to applying for specific positions, he has his resume posted on Monster.com in hopes that someone searching for his skill-sets will find it…

…A resume simply boils down into highly targeted and carefully crafted bullet points what I want to relay to you about what I’ve done in my life and how I think it applies to your job posting…

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