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When Thomas Paine penned Common Sense in 1775 it quickly became one of the largest print successes in American history. In light of its overwhelming sales, Paine donated his royalities to George Washington’s Contintenal Army saying, “As my wish was to serve an oppressed people, and assist in a just and good cause, I conceived [...]
Continue Reading →Like all of us, I awoke this morning to see the changing of the guard in the House of Representatives. Obviously there are many people celebrating the occasion. Personally, I’d rather have a root canal. The real cause of my angst is not the anxious anticipation of the inevitable email or text from my lovable [...]
Continue Reading →Early in my life I adopted the belief that there are no problems, only solutions. This fundamental belief guided not only my life, but also how I managed and led teams. As some reading this will attest, I frustrated many people who came into my office ranting about a problem because I inevitably sent them [...]
Continue Reading →I’m sure most of you saw that Barack Obama raised a record $55 million in the month of February, so I won’t regurgitate old news here. But what I find more interesting than the jaw dropping dollar amount, is how much of the fundraising activity is happening relatively under the radar. Yesterday his campaign made [...]
Continue Reading →I recently realized that February 13th, 2007 was the 17th anniversary of my first day on the job as an outbound telemarketer. That means I’ve officially been in contact centers for more than half my life. Scary, I know. What’s even scarier is that some people reading this blog probably remember that shy, scrawny kid [...]
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