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If you have never read a Jeffrey Gitomer book, now is the time to sprint to the bookstore. There are good books, great books and what I call "mantra books". Those books that you build professional and life strategies around. The 2.5 that I have read over the last two years fall into the mantra [...]
Continue Reading →While I’m on a book theme, another one to read is David Allen’s "Getting Things Done". David lays out a clear strategy for getting yourself organized and staying that way. The first step in his process is to do a memory dump. Grab a notepad and pen and just start writing down all of the [...]
Continue Reading →I recently finished “The Tipping Point” by Malcom Gladwell. While I’ll save the book review for another post, there are several ideas presented that can be applied to any business, team or contact center. First let’s define what a maven is: Maven -A person who has special knowledge or experience; an expert. Mavens by nature [...]
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