http://chriscrosby.net/blog Mon, 30 Aug 2010 16:37:51 +0000 http://backend.userland.com/rss092 en http://chriscrosby.net/blog/2010/08/30/rethinking-the-relationship/ http://chriscrosby.net/blog/2010/07/23/my-favorite-start-up-got-bought/ http://chriscrosby.net/blog/2010/07/16/rethe-mega-meta-opportunity-and-google-buys-metaweb/ http://chriscrosby.net/blog/2010/07/15/the-mega-meta-opportunity-2/ http://chriscrosby.net/blog/2009/11/30/achieving-the-status-quo/ http://chriscrosby.net/blog/2009/10/30/goaling/ http://chriscrosby.net/blog/2009/04/01/agent-occupancy-and-churn/ http://chriscrosby.net/blog/2009/03/10/10-things-we-need-to-be-thinking-about-in-contact-centers/ http://chriscrosby.net/blog/2009/01/08/no-boundaries/ http://chriscrosby.net/blog/2008/12/23/culture-and-the-customer-experience/