There is a plethora of excellent educational material exploding right under your nose; and almost all of it is free. That’s right, some of the best and most current educational content is available free via audio and video files distributed as podcasts. If you’re not familiar with podcasts, now is the time to dive in. [...]
Continue Reading →One of the relatively new challenges to companies today is wrapping their arms around the explosion of data and information that exists outside the data warehouse and their four walls. With the “Big Bang Blogosphere” and syndicated websites growing by the minute it only takes one sour customer to wreck havoc on your PR image (just ask Microsoft).
For the Enterprise folks that have Enterprise budgets there are companies peddling software to monitor the www for keywords that could damage your brand. However for the rest of us, here is a quick and free tool you can use to get started.
Continue Reading →It is mission critical that you evaluate the impact that a move to Voice over Internet Protocol (VOIP) will have on your Call Center Reporting. Whether you are simply upgrading your existing infrastructure and adding some IP phones, or completely replacing your legacy ACD with a new system, a well thought out migration plan will ensure zero impact to your report users. Here are a couple of things to consider:
Continue Reading →I had the opportunity this last week to participate in the Key Note Panel “60 Ideas in 60 Minutes” moderated by Paul Stockford, Chief Analyst with Saddletree Research, at the ICCM Canada Conference. The format of the panel was created by Paul several years ago and has been mimicked and replicated by other conferences since. [...]
Continue Reading →As a kid growing up I was a bit of a space junky (I know, who wasn’t right?). I did a great deal of reading and research into all sorts of things about Space and Space Exploration. But one of the things to this day that has been near impossible for me to wrap my [...]
Continue Reading →With the list of software solutions being offered as a hosted service growing daily and the innovation behind them spawning some very killer applications, it can be all too tempting to either migrate some of your legacy applications off premise, or perhaps take use of some new service that was not previously available to your [...]
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