For those of you who have been audience to one of my seminars or live presentations, you know that the one thing I absolutely despise in the reporting and BI space is massive, over-sized, multi-tabbed excel spreadsheets. Yep, I hate Excel. Well, I don’t really HATE Excel per say, I just consider cumbersome spreadsheets the “Used Car Salesmen” of information distribution. They both just push a lot of data at you without taking into account what you really want to see.
Continue Reading →The dust is far from settling on the 2.0 uprising, but I thought it time to take the water wings off and dive into the deep end. As some of you know, I’m the CEO/Owner of the Business Intelligence Software company Latigent. We provide ETL and Reporting/Analytics/Dashboard software primarily to the Call Center space. I spend a great deal of time watching market trends and understanding what things like AJAX and Open Source mean to our ever changing industry.
Continue Reading →Mark Surico was appointed to the position of Director of Business Development in September of 2006. In this role, he will oversee Worldwide Sales, and alliances for the company. Mark brings more than 20 years of sales, marketing and general management experience where he has worked extensively in the high tech sector, serving in a [...]
Continue Reading →Without further adieu, I’d like to announce that www.businessingelligenceondemand.com and www.bluevuelive.com are now live. We’re accepting a limited number of applications to participate in our beta period. The Business Ingelligence portal and Enterprise RSS reader will be offered at a reduced price, and the Individual RSS reader will be offered free to a limited number [...]
Continue Reading →Just a quick note to all of you in the Midwest. I’ll be in KC on May 11th at the Kansas City Call Center Expo (www.kccallcenterexpo) . The event is hosted by VITEC, one of our premiere partners. I will be conducting a breakout session in the afternoon about, you guessed it, Business Intelligence in [...]
Continue Reading →It’s not often that we stop and smell the roses, so to speak, and look at some of the individual impacts that our call center solutions have had in our customers’ environment. So I thought I would start to share a few snippets that we hear from our customers. I received a phone call yesterday [...]
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