Rethinking the Relationship

On August 30, 2010 By

Since their inception, call centers have been infamous for high turnover (especially in the outsource world). While this is no revolutionary statement, I recently had the realization that by my mid-twenties I had personally fired, or overseen the termination, of over 1,000 people (an average of about 200 people a year). I believe my personal [...]

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My favorite start-up got bought :-(

On July 23, 2010 By

Following on the heels of my post last week about the Google acquisition of MetaWeb, my favorite start-up Ellerdale announced that they’ve been acquired by Flipboard. As a reminder: Ellerdale, founded in 2008, has developed a Web Intelligence technology that applies semantic analysis to large, real-time data streams to extract relevant and valuable information. To [...]

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RE:The Mega Meta Opportunity (and Google buys Metaweb)

On July 16, 2010 By

Well, less than 24 hours after I posted The Mega Meta Opportunity, Google announced their acquisition of Metaweb. Normally this is where I would insert some smirky comment like “damn I’m good”. But admittedly I’d never heard of Metaweb and just got lucky on the timing of the announcement. Instead, I’ll be grateful to Google [...]

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The Mega Meta Opportunity

On July 15, 2010 By

Seth Godin provided a teaser on his blog today about the lurking opportunities with metadata (information about information) that I’d like to expand on: “Many people and organizations are contributing to this mass of data, but few are taking advantage of the opportunity to collate it and present it to people who desperately need it. [...]

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Achieving the Status Quo

On November 30, 2009 By

One reason I love the Call Center world is that it breeds into you a passion for goal attainment. Everyday when you walk in the door you have a clearly defined set of short-term and long range objectives that must be met. You come in every morning, review your plan over a cup of coffee, [...]

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Goaling

On October 30, 2009 By

Setting and achieving goals is one of the most misunderstood and undervalued practices in the world. Most people confuse goals with wishes. Goals have passion and motivation as their impetus and force you to develop a strategy to achieve them. A wish is simply a desire to have or do something, but you put no [...]

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